The UPS Store Tweet

2.7 - 5 votes

Near: Seattle-Tacoma International Airport
Hours: 9:00 AM – 7:00 PM

126 SW 148th St # C100, Burien, WA 98166, USA

Ratings

• Google
  
  2.7

Reviews for The UPS Store

Chad Remmers

in the last week

Best UPS Store ever! I made a mistake trying to return an Amazon order and they spent 20 minutes locating the missing items in a large pile of boxes. Best customer service ever!

Fay M

3 months ago

This UPS location in Burien has the rudest, most unprofessional, and confrontational employees I have ever seen. The reviews speak for themselves. Do not do business with them. This is by far the worst UPS location in Washington. They are unprofessional in every aspect! I came here to pick up an item that I bought online and paid for its shipping and handling fees. I walked in and got in line. When I got to the checkout, I talked to a lady named Eve and I told her that I am here to pick up my package. She was extremely rude, disrespectful and unprofessional. I showed her the delivery receipt. She told me that she does not have my package yet even though the driver marked the package as "delivered" and her name appears on the delivery receipt as the receiver of the package. She and the other two ladies refused to look for my package in the store or in their system and told me to come back a few hours later because my package at the moment is “not a high priority". The Asian lady with the glasses said to me that they are not going to help me until all the customers who came after me get helped first. I called the seller who shipped my item to this store and all of a sudden, they began to look for my package. They finally found it, but then they would not give it to me until I pay $ 5 for the "pickup". Really??? Not to mention, everytime I was the first person in line, they would skip me and call people behind me to come to the front. I took picture of them and the Asian lady (the most aggressive and rudest of all) seen in the photos below with the glasses and is wearing the red shirt literally came around the counter and attempted to grab my phone out of my hand. Speaking of professionalism, they talk to customers using a vulgar language and then they come here to lie about how they treat customers simply because their feelings are hurt. I wish they would put the time and effort they put into these UNPROFESSIONAL responses into treating all customers equally and with respect. You are not the owner of UPS. You are just using the UPS brand. The corporate (UPS) should sever ties with you ASAP or this place will be a nightmare for UPS.

Ayton The Don

6 months ago

The ladies working here are so polite, friendly, and helpful. I came in here to drop off a package and I was in and out in less than a minute. They made sure to get me my receipt as well, which 2 other locations couldn’t do. Super great ups location, I will be for sure returning.

Jennifer Gibson

a month ago

I had a very nice experience yesterday at the Burien UPS store. I had a large awkward and heavy job to be packed and shipped and the women working were absolutely wonderful, such great service I just had to write a review. I didn’t know what I was doing and was helped through the entire process with patience and always being informed of options and costs. Excellent service, I’ll be back!

Jas Cui

4 months ago

The most rude UPS experience ever ive experienced and this happened on multiple occasions. I was just shocked time after time until I saw the rating here, which totally makes sense. The manager there (mid aged women) never greets people and have a face that looks like the customers owe her money and the staffs are all poorly trained and don't seem to know all the steps. The entire staff team including supervisors probably would also need to relearn what respect means. If you don't want to have a bad customer interaction to ruin even 10 minutes of your life, I'd avoid this place at all costs.

The UPS Store