Wheelers Accessible Van Rentals Tweet

3.9 - 5 votes

Near: Seattle-Tacoma International Airport
Hours: 8:00 AM – 6:00 PM

18613 International Blvd, SeaTac, WA 98188, USA

Ratings

• Google
  
  3.9

Reviews for Wheelers Accessible Van Rentals

Sarah Joy

a month ago

They were great to work with! Easy to make a reservation and pick-up the vehicle. Very convenient! I use them regularly to take my dad to appointments.

Darrin Koga

a year ago

The ability to rent a mobility van outside of normal business hours is what I needed and on the front side Wheeler seemed to fit the bill. For that I probably should rate them 2 stars, but the complete lack of customer service after picking up the van earns them one star. We selected the SEA TAC drop off as we traveled in for a funeral. Arriving at the van parking spot we called as instructed, but remote unlock failed to work so that took a few minutes to sort out but we eventually got there. What I can't understand is who would drop off a mobility van with a ramp, then park it in such a manner that the ramp is not usable. This is when we figured out this van was a mechanical ramp, not an automatic which isn't a huge issue, just another thing that wasn't communicated. Started the van and the check engine light is illuminated, so called back to see what the company wanted me to do, no answer. Having no other options I had to make the decision to drive the van as is. No more than 100 yards through the parking lot, the brake light illuminated. Tried calling again using the roadside assistance number, no answer there either. I was able to troubleshoot the light to the van being low on brake fluid and self corrected the issue. At the funeral was the first time having to park on a non level surface, that's when we discovered the door for the ramp would not latch open, so one person had to hold the door open while the other deployed the ramp, unloaded/loaded the wheelchair then stowed the ramp. I thought moving the van to an uphill spot was a great idea, use gravity to hold the door, well when gravity let the door slide open, it came out of the track, so once again I'm fixing a product I'm paying for. All the while, Wheeler made Zero attempts to return our messages. I hope no one else has to have these sort of issues with their travels, but using Wheeler Accessible Van Rentals will not be in my future.

colleen jacobson

a month ago

It was very easy to make arrangement to pick up & drop off the van. Very good experience. We will definitely rent from them again in the future.

Valerie savanah

a month ago

Good van. As an amputee who uses hand controls I'm afidented. Wa state has the best system for those with disabilities. Lived there for over 30 yrs.

Amanda Segerman

a year ago

AMAZING!!! We needed to find a last minute rental for the same day and they were SO SO easy to work with and extremely accommodating! Was our first experience with independent transportation since my best friend’s ALS has now confined her to a wheelchair. The entire process was so smooth…the reservation process, pick up, drop off and their customers service was outstanding! The van was clean, everything in good working order and very user friendly! We will ABSOLUTELY be using them again in the future!! I can’t recommend them enough!!! Thank you so very much for everything! We were able to continue making memories together with all our friends and for that, there just aren’t words to express our sincerest appreciation and gratitude for the incredible experience in renting from Wheelers!! A BIG shout out and THANK YOU to Michelle!! She was phenomenal to work with and was just overall fantastic!!!

Wheelers Accessible Van Rentals