Smith's Marketplace Tweet

4 - 5 votes

Near: Los Alamos County Airport
Hours: 6:00 AM – 12:00 AM

751 Trinity Dr, Los Alamos, NM 87544, USA

Ratings

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Reviews for Smith's Marketplace

Kevin Durrant

4 weeks ago

So i go to use the restroom and someone else is in there taking a poo and while I’m washing my hands he finishes using the restroom and he comes out but the guy doesn’t wash his hands but the worst part was he’s a cashier the ducking cashier didn’t wash his hands after talking a poo. He was doing number 10

DS “Alamo” DS

2 months ago

Visited this location on May 5th, 2024 around 11am. You would think staff would be fully prepared for an auspicious day as today with a full team ready to serve and counters fully stocked to sell product. Unfortunately the first time experience for this customer was far less than satisfactory! At 11:00am no hot deli floods set up, staff (one associate in deli, another prepping and back turned to customer) totally oblivious to customers (check your cameras) and zero acknowledgement when called upon to inquire about assistance, even if they tried you could only hear muffled garbage through the mask! When asked if he could prepare a sandwich, he stated when he was through assisting others....there were no others....seems to me there is a reason there is a "help wanted sign" taped to the front of the counter! Why would anyone want to work in such a dysfunctional establishment? The associate was a "pill"! As slow as he appeared to be working he certainly could not have been stressed or over worked and understaffed. He had plenty of idle time to chit chat with his peer and not avail time for his customers. But this unfortunately is what customers receive in a small town with out competition. Arrogance! Laziness! Hopefully Marco/Mario the Store Director is required to read reviews or Smiths Customer Service Team does and reacts to the lowest of lows service, first by cutting the pork and exiting the associate that is tanking this company's branding. Smith's service has precipitously declined over the years and needs to do a better job vetting their applicants. They should have been able to read that associate from a mile away! Check your cameras Store Director....date and time will unveil your issue.

Laverne Fresquez

3 months ago

Their Deli sandwich trays (made to order) are great! A variety of sandwiches, well made. Maryann in the deli is an asset- good communication. There was a delay with the croissants and she called me the morning of my event to make changes to my trays or See if I was okay waiting a little longer for the crosssiants. I highly Recommend Smiths Deli.

Filippo Neri

a year ago

I was there last on the 23rd of December. I was able to find all I needed, including eggs. This is a very large store with a selection of groceries and much more, including clothes and hardware. And a pharmacy, of course. I don’t use the Starbucks (too expensive!) The line at the cashier wasn’t too long, considering that everybody was shopping for Christmas.

Rika R

2 months ago

This Smith's is one of my favorites for variety and gourmet ingredients, however recently they have been lacking cashiers which causes 10 to 20 minute lines sometimes, and there rarely if ever are baggers/ courtesy clerks around to help the one or two cashiers. Usually one of two self checkout lines are staffed by one person each and there aren't any greeters, nor customer service clerks for any refunds. Slowly but surely this store is turning into a ghost town staff wise, which is sad There used to be other issues, but those have been fixed really well (shout-out to Heather and Wendy for taking care of those issues). I still love this location, but I'm worried the cut in staff is affecting the store negatively

Smith's Marketplace