CVS Tweet

3 - 5 votes

Near: Hacienda Bus.Park Heliport
Hours: 8:00 AM – 11:00 PM

3999 Santa Rita Rd, Pleasanton, CA 94588, USA

Ratings

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Reviews for CVS

Margaret Smith

4 weeks ago

I've given the CVS way too many chances. Don't bother getting your prescriptions here, difficult to communicate with and slow to refill. Twice now in the past 6 months the clerk has watched me go through the whole printing process just to tell me at check out (after waiting in yet another line) that the printers not in function. Can't use self-checkout because someone 's previously ditched their purchase. I don't even know why they're still in business at this location.

Lina Qaddoura

2 months ago

I had an extremely disappointing experience at this pharmacy due to the unprofessional behavior of pharmacist Sanjay and staff member Laurie. I was not only treated with disrespect, but Sanjay even went as far as threatening me. Laurie, on the other hand, displayed consistent rudeness, inconsideration, and a lack of professionalism. It's disheartening to see that other reviews also indicate similar concerns. I am left with no choice but to file a formal complaint against Sanjay and Laurie. This level of behavior is unacceptable, and I hope that the necessary actions are taken to address these serious issues promptly. This pharmacy needs to undergo an audit asap.

Owen Shi

6 months ago

My go to location for all my vaccinations. Nice pharmacy to sit in my neighborhood. Update: Do avoid their photo printing service. Pure white background turned out to be rainbows… And worst of all, the photo wasn’t auto fitted to the size (4x6), though it is strictly 2:3. Go to the other pharmacy; you know who I’m talking about.

Lesley O'Flynn

6 months ago

I've had success with vaccine clinic and face-to-face dealings with pharmacy employees at this location. My problem is that the pharmacy techs who answer phone calls seem to have a lot of trouble reading their computer screens to figure out what's going on. I had a prescription that was back-ordered from the manufacturer last month. They told me 3 times "it'll be here tomorrow" and it never came in. On the 4th call (after over a week of delays and me being a week overdue on taking the medication), a different tech on the phone told me there was an insurance hold up and I needed a prior authorization from my Dr.'s office. This was totally wrong as there was already a prior-authorization on file that hadn't expired. CVS sent my doctor's office on a wild goose chase - multiple phone calls to my insurance company only to find out the product was back-ordered. Back to square one. 5th call to pharmacy yielded them sourcing it to a Livermore CVS because that store had stock. They should've done that on Day One instead of telling me it was an insurance issue when it wasn't. Went to fill this same prescription yesterday and I was told it had no refills. Logged on to CVS Caremark today and saw there was indeed one refill left. So, again, wrong information from the tech on the phone. Maybe I had an old Rx number? But all she had to do was look under my name and find the current Rx number and fill it. The phone techs need better training and better customer service skills at this location.

Doug Ray

6 months ago

A+. The entire team here is top-notch. The pharmacy professionals went above and beyond to resolve an issue that they did not create. But they helped me anyway and got me out the door. I cannot thank you enough for treating me like a real person. I won’t forget it. Thank you!

CVS