PNC Bank Tweet
Near: Washington Dulles International Airport
Hours:
Closed
13490 Coppermine Rd, Herndon, VA 20171, USA
Ratings
-
Google
3.1
Reviews for PNC Bank
Abdul MJ
I visited today to open a new bank account and was warmly welcomed by Mr. Arif. He provided exceptional assistance throughout the process, making it effortless. Highly recommended!
CLF
As I drove up to the bank, I saw an employee outside smoking and on his phone. Walked in and there was no one in the bank. No one was manning the small kiosk desk at the entrance. Stood there for 10 minutes and I finally walked to the back offices and knocked on a door. A woman (her name was either Febe or Hibi) walked out and I said I needed help making a withdrawal and that there wasn’t anyone outside. She seemed perturbed at my latter comment and pointed to a lady sitting in an office and that she would help me. I mentioned that someone should be manning the front desk to greet customers. I should not have to stand there and wait and walk around to look for help. If someone is on a smoke break, find another employee to relieve that person. She didn’t like what I had to say and proceeded to argue with me and when I asked for her name, she raised her voice and said her name. The manager then stepped in and apologized profusely. I told her that this was not how a customer should be treated. I was then told they don’t service large withdrawals at that branch and that I had to visit a branch 2 minutes down the road. Went to that branch and a nice lady was sitting at the front desk, greeted customers with a smile and was very courteous. I am closing my account at PNC. This is the third time this branch has had lousy customer service. The first was when I walked in there to get information about IRAs. The rep. told me that he wasn’t that knowledgeable and to call the customer service line. The second time was when I went in there to inquire about wiring money and I was told by the only employee there that she was busy and I had to wait. The thing is, I was the only customer there. I waited too long and finally left. Third time’s a charm. This branch is awful. It’s bleak, empty, with horrible customer service. It really doesn’t serve any purpose when you have a full service branch on Elden Street that can take care of all your needs while providing exceptional customer service.
Sunita Nayak
We went to access our locker and was standing on line at 12:40. By the time our turn came it was 12:45 and the bank officer Fazal straight denied that we cannot get to our locker. Even if there was 15 more minutes to access. It was urgent to access the locker and it's causing a hardship for us for not being able to. Moreover the officer was rude and had an attitude for denying. He would have said it better. They need to go for PR and customer relations training to be more presentable and provide a better customer service.
Zabir Rayen Mahmud
An employee named Liko helped me whereas I was transferred twice in other branches. Did great.
claudia m
Went there to make a deposit, was told by teller to wait because she was busy at the moment, even though there were no other customers. After about 10 minutes I indicated I only wanted to make a deposit, she told me use the ATM instead as she was still busy. Another member came out of an office, said he could help...if we waited a few more minutes. Left w/o making deposit. Awful staff. Avoid
PNC Bank Photos
More Info
Distance: 4.5 mi
Nearby ATMs
CapitalOne ATM
Capital One ATM
ATM
ATM
Capital One
Hours
| Monday | 9:00 AM – 5:00 PM |
| Tuesday | 9:00 AM – 5:00 PM |
| Wednesday | 9:00 AM – 5:00 PM |
| Thursday | 9:00 AM – 5:00 PM |
| Friday | 9:00 AM – 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |