Avis Car Rental Tweet

2.7 - 5 votes

Near: Hilton Head Airport
Hours: 9:00 AM – 5:30 PM

120 Beach City Rd, Hilton Head Island, SC 29926, USA

Ratings

• Google
  
  2.7

Reviews for Avis Car Rental

N Z

a week ago

Awful. Maybe worse than awful. The gentleman at the front desk gives conceit, rude, arrogant new definition. Guest Service just kept telling us to call other departments. Roadside Service had a list of issues they weren’t allowed to address. Our fob’s battery kept sending alerts that it is low. We were told by the agent to find an auto store, Walmart and purchase one. He said you should be able to figure out how to change it even though he didn’t know how!!! I will not ever use Avis again. No one helped, no one cared, customer service was in another country.

Liana Zeakovi

2 months ago

Rented from Avis at SAV airport to explore Savannah just for few hours and drive it to our Hilton Head Island vacation destination. Same day, on May 12 arrived at HHI airport appx at 4pm ET to drop off the vehicle. Brought the keys inside and asked for receipt. Lady behind the counter was eating chips and on personal phone call telling someone that she can except Venmo not Zelle…. I asked her again for receipt, she refused to confirm my email address, when I asked for her name as conformation that I dropped off rental, she told me to leave or she will call the police. I spoke to police officer and explained the situation, he advised me that it’s a civil matter and he cannot make her give me her name nor confirmation/receipt for proof that I dropped off rental car. I had to call 1 800 number, provided my reservation number to get a receipt just to find out that Avis Hilton Airport agent charged me $15.99 per gallon for fully filled up vehicle. I guess that’s the reason why she refused to print or email receipt. Over the phone customer service Avis agent revised my invoice, gave me Case ID 64800241 for this transaction. Today is May 21, and I still haven’t heard back from Avis!!

Jack Bauer

a week ago

Picked up a one way rental. Verbally declined any additional coverages or upgrades. Took time stamped pictures of the odometer and fuel tank to ensure mileage and fuel were logged correctly. When I received my receipt, I was charged for the insurance I verbally declined, an additional fee for a vehicle upgrade I never agreed to and a $15.99 fuel surcharge, despite returning the car full (which was even annotated on the receipt) and driving over the minimum required mileage (which is 75mi by the way, a requirement they do not tell you about, burying it in the fine print). Corporate customer service called me a liar about the mileage, despite it being physically impossible to have driven less than 75mi between the pick up and drop off locations (and providing them time and location stamped pictures of the odometer). Avis finally relented and refunded the fuel surcharge. Avis has still not refunded me for the insurance charges. Never, ever rent from this Avis, or any Avis location.

Vika Dmitriyeva

3 weeks ago

THE WORST PLACE EVER!! Be ware and DONT RENT from here. Absolutely rude and disrespectful staff, didn’t have my rental even though I prepaid for the car in advance. Condescending and nasty attitude towards my husband who was just trying to understand the situation. Gross, period. They both should be fired. F U Avis and your customer service. It will take 3-5 business days to get our money back. We shall see! Otherwise watch out!

L L

a week ago

This place is run by scammers Like many of the other reviews we were conned by the man working at this Avis. We had booked online directly with Avis months before picking up the car. On pick up he added $200 extra to the costs and was very unclear what they were for and what would be refunded. Avis has been contacted directly but are of no help. Do not use this location

Avis Car Rental