CVS Tweet

2.4 - 5 votes

Near: Hagerstown Regional Airport (Richard A. Henson Field)
Hours: 8:00 AM – 10:00 PM

1503 Potomac Ave, Hagerstown, MD 21742, USA

Ratings

• Google
  
  2.4

Reviews for CVS

Chad Allen

3 weeks ago

If I could give this place zero stars, I would. The pharmacy's service is extremely disappointing. During a recent phone call to the establishment, an employee of the pharmacy refused to fill my prescription, claiming I had an "attitude." When I requested to speak with her supervisor, she abruptly hung up on me. The level of unprofessionalism and incompetence is astounding. As a result, I have transferred all my prescriptions to Walgreens, where I have experienced no issues. Walgreens' North End location in Hagerstown is convenient for me, allowing me to pick up a few items without venturing far from home. Unfortunately, my recent visits to CVS have been marred by being followed and closely monitored by an employee, which I find discriminatory and harassing. Despite my efforts to appear professional, even wearing my security guard uniform after getting off work, the same employee continues to follow me. Additionally, the CVS location is adjacent to an abandoned building, increasing the likelihood of encounters with vagrants. For these reasons, I strongly advise against using this pharmacy and recommend seeking alternatives.

Mariah McPherson

8 months ago

0 stars. This is the worst pharmacy location I have ever experienced. I have been a loyal CVS customer for 7+ years. My experience today was the icing on the cake and I will never go there again. I had two prescriptions called in from a doctor on Friday around 2pm. I waited all weekend for the CVS app to say it was ready for pickup. When I got off work today, Monday, the prescription was still not ready. I called and waited on hold my entire hour drive home from work and no one ever picked up. When I arrived at the pharmacy at 4:50pm, there was a long line in the drive thru and inside. I waited in the inside line until 5:10 before talking to a lady at the pharmacy desk. I explained that the prescriptions were sent in on Friday and it had been over 72 hours and they were still not filled. She responded by telling me they would not be able to fill them today. Keep in mind the CVS pharmacy does not close until 6pm which would give her 40 minutes to get the two prescriptions ready. There were at least 10 other people that had already been helped and were waiting for prescriptions to be filled this evening by the pharmacy. When she refused to fill my medications, I spoke to the front store manager about my concerns and he told me they are over 1500 prescriptions behind and I would have to wait like everyone else. He repeatedly told me they are short staffed and there was nothing they could do and multiple other customers have been frustrated by the situation as well. He was not helpful whatsoever and had an attitude just like the lady at the pharmacy desk. I will be calling my doctor tomorrow and taking my business to a completely different chain of pharmacy because this situation is ridiculous.

Spiral Tote

a year ago

3Aug.2023 First and last time will I ever go here. The two men working were more concerned about their conversation than being polite to a customer. As soon as they acknowledged me, they went right back to talking and didn’t bother to say have a good day or you’re welcome.

Angel Harp

7 months ago

This pharmacy has been under staffed for more than 3 months absolutely uncalled for. Management needs to do a better job of hiring or get their self on the floor. And let me make myself clear when I say Management I mean store Management, district and regional. Your staff is suffering in there. I have been waiting four days now for my medication to be filled. I work in health care and I know if I didnt have something completed in 24hrs I would be in trouble.

Valhalla Eichelberger

8 months ago

Combined over 1 hour on hold for pharmacy... finally called front of store while still on hold lovely lady helped at least get answers but clearly just letting phone ring never answering line for sick customers to find out what's hold up with prescription...front clerk got some bogus answer they didn't have all of prescription so now go without for over two days ...if there is an issue customer needs to know immediately to make other arrangements ...partially fill at least as this med could not be missed in dosages...now I will hold CVS responsible for any adverse affects due to their negligence in contacting the customer with information of.not.enough on hand ....no wonder Wilson St walked out what a joke anymore worse pharmacy EVER. Service has declined so badly only junkies and pill heads can keep.them in business now they don't care about real illness anymore just junkies they created. You should be ashamed ...but sadly your not.

CVS