E-Z Rent-A-Car Tweet

4.1 - 5 votes

Near: Fort Lauderdale-Hollywood International Airport
Hours: 12:00 AM – 11:59 PM

600 Terminal Dr U303, Fort Lauderdale, FL 33315, USA

Ratings

• Google
  
  4.1

Reviews for E-Z Rent-A-Car

Lili Tom

a month ago

NOT SO EZ. RENT AT YOUR OWN RISK. 1. Requested compact car as the place where I was staying had limited parking. They gave me an SUV. They had no other options. 2. The guy at the desk asked to see my phone to see the reservation and proceeded to give himself a positive review and gave himself 5 stars [I didn't realized he did that until a few seconds after he handed me the phone back]. 3. I got the car, only to discover that it roaches running across the dashboard and rearview mirror. 4. Customer service placed me on hold for 1 hour then hung up. Called a second time, was told a manager will call me back, that never happened. 5. Drove down to the closest EZ rent in W.Palm and was told to head to the office near FLL airport where I initially rented the car, which was 1 hour away. 6. When i got to the office in FLL, Waited 2 hours for a new car. That all happened with 24hrs of having the car. 7. Btw, Bathroom there was filthy. E.Z car management, you need to Do better. You have decent employees, you're making them look unprofessional and incompetent when you have that type of business practice. NEVER EGAIN.

Michelle McClain

5 months ago

Biggest scam I've ever seen in my life. First they didn't give us the car we paid for and were basically were told tough, we paid for a full size and we got a midsize, we were cramped. Secondly, they gave us the run around about where to take the car back to before our flight left. First we were told to their office, we sat there for over a half an hour until we called them, we were told they had to go pick up another car that we were to drop it off at a long term parking garage, so we did. A week later, we got a claim filed on our car insurance saying we damaged the car, WHICH WE DID NOT!!!! They sent pictures to our car insurance of a car that we didn't even have, it was a totally different color. You can tell it wasn't our car from where the car was parked in the pictures and the pictures were taken two days after we dropped it off and the pictures were taken hours apart. Our guess, they were using two different cars in the pictures. We are fighting the claim and filing fraud charges against them

Thomas Mertz

5 months ago

I can only speak to this company's telephone customer service, which is non-existent. My flight was delayed past the hour that the local office closed. I tried to call the local office's number the next day to see if our reserved and paid for car was still available. They never answered. I tried to call the main office's customer service number in Ft. Lauderdale; they never answered. Later I discovered that they had reversed the charges and have never contacted me.

Dan Harvey

6 years ago

As it turns out, the low price was not a case of "you get what you pay for". Their location in the airport was very easy to find. The employees were great. The car was perfect. No surprise charges at the end either. I will definitely rent from them again.

David

a month ago

Arrived at miami airport to find . We have to rent a taxi to take me 35 mins to this place. What a waste.

E-Z Rent-A-Car