Holiday Inn Express Northern Lights Inn Tweet

4 - 5 votes

Near: Ladd Army Airfield
Hours:

Bldg, 3402 Santiago Ave, Fort Wainwright, AK 99703, USA

Ratings

• Google
  
  4

Reviews for Holiday Inn Express Northern Lights Inn

Kevin Williams

2 weeks ago

My stay at Holiday Inn Northern Lights was incredibly disappointing. The air conditioning throughout the entire hotel was broken, leaving us sweltering in discomfort. Despite multiple complaints, there was no effort to fix the issue or offer any alternative solutions. Additionally, the laundry facilities were poorly maintained, with several machines out of order and those in use in need of cleaning. The lack of concern from staff about these basic amenities was truly disappointing. Overall, a frustrating and uncomfortable experience—I would not recommend staying here until significant improvements are made.

Veronica Ramsey

5 months ago

We had a wonderful stay at the Holiday Inn.  The staff is very friendly and welcoming. The hotel is very clean and the amenities are well taken care of.  The cleaning staff does a great job.   The front desk staff are knowledgeable and willing to help in any way they can. Breakfast and Restaurant The breakfasts are great. They offer nice, well rounded options. There are warm options and cold options.  We love the sausage and biscuits as well as the omelets.   There are eggs, fresh bread, yogurt, cereal, fruit and muffins as well. This is nice because many hotels do not offer breakfast at all.  The hotel does not have a restaurant, but the hotel also provides dinner once a week on Wednesday, which was a pleasant surprise.  The dinner on Wednesday is great.  The meals range from brisket stew to potatoes au gratin. They do sometimes run out of certain items for breakfast.  This is due to the challenges with shipping stock to Alaska and out of the hotels' control. Cleanliness and Laundry We stayed in two different rooms during our stay.  Both rooms were well equipped and clean. The sheets were fresh and the towels were clean.  The floor looked great, I have no complaints. As an added bonus, we were given soap, shampoo, body wash and conditioner as well.  They offered to clean our room once per week, however, I would rather clean my own room so I regularly declined. When they did clean our room, they did a fantastic job.  I have no complaints.  You can ask for the schedule at the front desk so you know when they are planning on coming in.  You can also request a specific time that works for you if you do not want to wait for them to come by. They restock the rooms at least once per week.  We ran out of a few things before our restock day and just ran down to ask the front desk for more. Every floor has a laundry facility, which is a very thoughtful amenity.  The laundry room is kept clean and even has a utility sink for tough stains.  Each laundry room has a set of 2 washers and dryers. Location and Property We enjoyed the view of the sunrise and sunset from our room.  The inn is walking distance to the commissary and exchange, bowling alley, gym, library, MAC Bank and the welcome center. It is in a very convenient location if you do not have a car.  There is also a Burger King within walking distance.  Additionally, there is a play structure outside for the children which my children played on even in the snow. Office and Gym The hotel offers a convenient office and gym.  The office in the Lobby is well taken care of.  There are two computers with printers for public use. The gym has an elliptical, a treadmill and a bike. There is a television in the room, water and towels.  There are also games at the front desk that you can check out to play. Service and Staff The staff is very responsive to any maintenance requests. We had a light go out in the room and it was taken care of that day.  They are all incredibly friendly and went above and beyond to make us feel comfortable and help us to have a nice stay.  We are so grateful to the entire staff for all of the hard work that they do to make our stay so comfortable.  Thank you for all you do!  I highly recommend this hotel and will definitely stay here again.

C and B Bryce

4 months ago

We stayed here for a leisure trip to AK and although it was busy, the staff was wonderful and helped us with requested accommodations, not to mention local Fairbanks recommendations for eats. We enjoyed the rooms, the hospitality, and having the commissary right there was nice, too. Thank you for doing your utmost to support our military families, whether traveling for business or some much needed downtime. We will return if ever in Fairbanks again!

Juan Martinez

in the last week

My only complaint A/C is broken and not working. Other than that, customer service is great, and the room is nice.

Erik Ramsey

4 months ago

Someone said "Alaska doesn't care you you are, its trying to kill you; Alaskans don't care who you are, they got your back - its the only way to survive". I have found this to be true. While staying over the winter it got down to -50 degrees, a temperature that kills your battery, even if its plugged in. When that happened, the desk offered me their jumper pack because... they have my back. When my daughter was visiting and had her 10th birthday, she felt very lonely. She was seperated from the grandparents, her friends and what is sometimes considered "survivable weather". But the hotel staff found out about her birthday and late at night decorated our door with streamers and balloons (my daughter's favourite things). You should have seen her eyes when she discovered it in the moring! Sometimes it feels like Alaska is trying to kill us, but when I come here it feels like someone has my back for the important parts of my life. And I am so grateful.

Holiday Inn Express Northern Lights Inn