Advantage Rent A Car Tweet

3.6 - 5 votes

Near: Charlotte Douglas International Airport
Hours: 7:00 AM – 10:00 PM

5501 Josh Birmingham Pkwy, Charlotte, NC 28208, USA

Ratings

• Google
  
  3.6

Reviews for Advantage Rent A Car

Jem Daniels

5 years ago

This is the third time I have used this company its never been great but it was cheep and i could overlook the little niggles. However my latest rental was dirty and as it tuns out not fit for the road as the front tires were bald. Responses from customer service have so far been poor and verging on unacceptable. Judgement will be reserved until I have spoken to them again tomorrow... So 2 weeks later and after putting two new tires on the front (walmart tire fitter was incredulous /scathing regarding how this car was let out of the garage) and a bit of a struggle I have full reimbursement, however, this was only after my wife found the email address of the head of customer service and corresponded with her. Fundamentally this organisation has lost any semblance of putting the customer first and clearly does not have clear policy how to deal with customer issues throughout its customer facing staff. Down grade to 1 🌟. If you do use these guys please check your tires first!

Arnols

2 years ago

LACK OF CUSTOMER SERVICE. There's no clear marking on where to park at CLT airport. I stopped where the signage said to stop. After getting out, getting my luggage out the car and walking up to counter to return the keys the customer service rep told me I need to bring the car up to the desk. How are customers supposed to know that without signage? Every car rental place there has exact signage and comes to your car to retrieve keys. They threatened to charge me if I didn't go back to the car and bring it to where they told me to. Again no signs to notify the customer. Also don't threaten customers with any type of action if you want to stay in business.

Richard Wheeler

6 years ago

Not too happy about all the time writing a review to have it erased when I get to Google, site technicians that's a one star for you. The attendants at the airport were fantastic, that's who deserve the five stars. The young gentleman who helped me was VERY knowledgeable and explained the process perfectly. He offered the first time upgrade and I was grateful. This is for the policy makers now. The first time user upgrade..... excellent idea. This is for the fleet managers, dash warning for tire problem was on the whole time we had the car, the tires were worn but didn't look too bad; no question that there was a slight pull to the left so the alignment hasn't been done in awhile as well. Also, the interior vent had been damaged before we picked up the car but there was no way of noting that on the sheet for examining the exterior of the car, I'm in no way upset about that but it's one of those things that if not noted could come back to me. IF we were supposed to write that on the inspection sheet there was no indication of that, neither was that communicated by the attendants. Otherwise, thanks for a good rental.

Dadrian Brown

2 years ago

DO NOT rent from this place. They will try anything to get more money out of you. Never inspected my vehicle before renting the car. Returned the car and was charge $250 for smoke smell. Absolutely no smell but that of an air freshener. Just ridiculous! Management was very rude and unaccommodating. (Picture below)-filled up a few miles away from airport, charged $25 for this oversight. Make sure to check your rental and report ANY AND EVERYTHING or they will charge you extra and make you responsible! Just shameful Advantage

Shanna Wiles

12 months ago

Placed the order for the rental car as we were on a plane headed to the gate. Ended up having to wait an hour and a half on the plane. Text Advantage to check in and they text me back directions on where to stand for the shuttle to pick us up. The shuttle got there only for the driver to tell us that they were closed and we could not pick our car up. He told us the reservation would cancel automatically and we would be refunded but we never got a refund ($110) and never could get anyone on the phone. The only option is to leave a message in which they never call you back. Currently waiting on a dispute from the bank to hopefully get our money back.

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