ACE Rent A Car Tweet

3.8 - 5 votes

Near: Charlotte Douglas International Airport
Hours: 8:00 AM – 8:00 PM

4901 Wilkinson Blvd, Charlotte, NC 28208, USA

Ratings

• Google
  
  3.8

Reviews for ACE Rent A Car

Dorian Newkirt

in the last week

This is my second time renting a car through ACE and both times were excellent! Be sure to read their policy beforehand so there are no surprises, and you should be fine. The manager Kaja was very easy to work with and they have great rates/cars!

DeSharquel J.

5 months ago

I always try and get my rentals from the airport but sometimes the websites I go through such as, Priceline or Expedia give you the "out of airport options". Definitely listen to the reviews because even though you may be getting the cheaper option, it feels like it as well. When I receive a car from these outside dealers, they're usually all dinged up or the check engine light comes on. The only good thing was the customer service, they were nice and the process went smoothly.

The Prescotts

3 weeks ago

Let's start with the good things. Their prices can NOT be beat. Their shuttle service from and to the airport is great. Now for the not so good (and, MAN, is it a saga). We booked through priceline for a five week rental at a cost of approx $1600.00. Flew in from Germany, caught the shuttle over to Wilkinson Rd. and went in to get the keys. The agent called up our reservation but said that it had been cancelled AND refunded by "them" (Priceline, Ace, who knows). He proceeds to manually load a new reservation at a cost of approx. $1300.00 and goes on and on about how he is saving us $300.00. Cool, right? WRONG! He tosses me the keys, takes my email address, and says he'll send the contract to it. We go out, do a quick walk around and take pics of the minor exterior issues (dings, etc.) and off we go. About three days into the booking I start checking for our refund. Never happens. For the next FOUR weeks I am locked in a death spiral with Priceline, ACE, and Best Rent A Car (who it turns out is an ACE affiliate and who the agent booked us with apparently). Also, the check engine light came on at the three week mark. We thought we would wait until we were in Asheville to have it looked at. On the way there, the left front tire seemed to go. Turns out it hadn't but there was a serious noise coming out of the left front whenever we exceeded 60 MPH. I suspect it was paneling in the fender well slapping around. So we took the car to a mechanic and he indicated the maintenance guys simply forgot to reset the light after the last maintenance (oil change). He couldn't find any lose paneling (as I couldn't either), BUTTTT, he did tell us the left front tire was DANGEROUSLY bald. Bottom line, I called ACE / Best and read them the GD RIOT act for placing my family in real danger. Some might say I should have looked at that. To that, I say, how much is a customer supposed to inspect? Should I have to take a rental car to a mechanic to give it a once over before renting or should I TRUST the rental COMPANY has a safe fleet? Ended up limping the car over to Greenville, SC (alone because I didn't want my family in that POS for one more second) and they gave me another one (just as filthy, but good tires at least). Took another week to get our refund. Oh, but it was for the cheaper booking so the agent didn't save us even one dime. Sean is his name. Tell him I say hey IF you choose to rent from this company. I wouldn't recommend them to my worst enemy. ABSOLUTE five week nightmare! Oh, and we never received the contract...even though they "sent it" three times.

sabina thapa

a month ago

This is wrost rental car please do not book from here at all. We came from tx to visit NC. Staff and even manager is very rude. Staff Shan is very rude and say you have only this car if you want to take take it if not don’t take I don’t care he said. Very rude customer service and mager is ver rude too her name was tona. Very rude manager too. Don’t go here at all. When they give us car they even did not come and inspect car damage when I called them they say oh we did not know this . Wrost place and very very rude.

Pete B

in the last week

Great price point, the car was low mileage and fuel efficient. Easy check in. Shuttle service offered for free since it’s outside the airport. Would definitely rent from them again. If you want a decent car that’s cheap to rent then this place is for you.

ACE Rent A Car