CVS Tweet

2.6 - 5 votes

Near: Bob Sikes Airport
Hours: 7:00 AM – 10:00 PM

302 E James Lee Blvd, Crestview, FL 32539, USA

Ratings

• Google
  
  2.6

Reviews for CVS

Sandy Menzies

a month ago

The Pharmacist at the Crestview, Florida location is a very poor representative for CVS. Poor customer service. This is the second poor experience I’ve had with her. I moved my prescriptions to Walgreens because I was so dissatisfied with service after the first interaction. I was willing to give the pharmacy another opportunity to change my feelings as I had to refill a prescription with CVS. Unfortunately, but not surprising, I received the same poor service. I will not be shopping or filling my prescriptions with CVS in the future. The manager and the cashier I dealt with this evening were lovely and very in tune to customer service.

Nikki T

3 weeks ago

The pharmacist with the piercing under her lip is so very rude. I was a witness to her treating a service man poorly this afternoon. Just overall dismissive and distasteful. He asked her a question and she snapped at him “I know who to call! It’s 4:30 on a Friday afternoon so it’s going to be hard to get a hold of them. Wait your turn” I could not believe that she is in the field that she is in! Whether a manager or team member, it was completely uncalled for and not the first time I’ve seen/ heard her be rude to a customer!

Debbie Bush (dEb)

4 months ago

I used this CVS for about 10 years and would pick up multiple prescriptions quite a few times each month. Every time I went, it was as if they had never seen me before. I’d go through the same issues over & over. The only benefit to CVS was that I can get a prescription transferred if needed while out of state. We travel a lot, but that’s not worth the frustration of them having no idea who I am. GO TO A LOCAL PHARMACY!! You will be treated MUCH better!

Jonathan Wade

a month ago

The coupon program is great, making select purchases a deal, especially generic brands of OTC medications. The self check-out is very concvenient. We do not use the pharmacy so we can't rate that experience.

LacyLiz

2 months ago

I had a very frustrating experience at CVS Pharmacy recently, primarily due to the poor customer service provided by a pharmacist named Cassidi. I visited the pharmacy to inquire about insurance coverage for a medication, and Cassidi's attitude was shockingly rude and dismissive. From the moment I started asking questions, it was clear that Cassidi considered my inquiries an inconvenience. Instead of providing clear and helpful answers or working towards a resolution, she responded with curt, one-word replies and seemed visibly annoyed. When I asked for clarification about the insurance coverage details regarding a last name change, she rolled her eyes and sighed heavily, making me feel as if I was a burden. Cassidi proceeded to argue with me regarding my correct last name. She then snatched the medication from the counter and walked away lecturing me about potential audits. Almost as if them not correcting my last name with my insurance was somehow my fault. Her unprofessional demeanor and lack of willingness to assist were unacceptable. As a pharmacist, she should be a reliable resource for customers who need guidance on important issues like insurance coverage or medication Unfortunately, Cassidi failed to meet even the most basic standards of customer service. This experience left me feeling frustrated and undervalued as a customer. I sincerely hope that CVS Pharmacy addresses this issue with Cassidi to ensure that other customers are treated with the respect and assistance they deserve. I will be reconsidering my choice of pharmacy in the future due to this negative experiencey.

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