Budget Car Rental Tweet

2.6 - 5 votes

Near: Baltimore/Washington International Thurgood Marshall Airport
Hours: 6:00 AM – 11:00 PM

7426 New Ridge Rd, Hanover, MD 21076, USA

Ratings

• Google
  
  2.6

Reviews for Budget Car Rental

nosson kamins

5 months ago

the car was great as was the price but the budget counter was closed and I had to go to the avis counter and wait in line for about an hour and a half because there were only two people working the desk

Marwa Dolly

5 months ago

Very poor customer service, slow system and long waiting in line that not convenient.

Paul Spotts

3 months ago

Showed up at the rental counter with my prepaid confirmation 10-20. Budget is shut down and has another rental counter manage operations. No big deal, wait 40 minutes to get served. Also not a huge deal, at least I'm not alone with the kids waiting. Get to the counter, ask about potential upgrades. Agree to pay $25/day additional to upgrade our car. Then get told that they can't match the rate, but we can instead get max insurance instead to make the difference. Okay...okay...fine, as long as it's what we agreed to $25/day no problem. Get our invoice...$35/day. That's frustrating, but I just don't have the time to worry about the extra $40 and decide I'll just let it go. Get my credit card bill...and they added $160 cleaning fee. I cleaned all the trash from the car. My 3 kids had crumbs on the floor mat, yes it needed to be vacuumed. $160 for a 10 minute vacuum!!! Now we're talking $200 more for 4 days than I agreed. I rent frequently...in fact I have rented at least 4 times in the last 5 months in the middle of COVID. I have had bad experiences, but mostly good ones. Reasonable people help fix those bad issues. This takes the cake though!!! This is by far a relationship ending experience. F--- YOUR BUDGET! that's what it means to rent from BUDGET

LAJOY ROBINSON

a month ago

I rented a vehicle back in Aug and they were shut down so I had to pick it up from another rental place. Well when the employee pulled up with the car, he got out , left the keys in and walked away. So I got in and drove home and picked up my family so we can leave. When my son got in the passenger side he seen a crack that was at the bottom of the windshield. I never seen it because it was so low on the windshield. I immediately reported it and was asked did anyone do a walk around the vehicle and inspect it. I said no. I took a picture of it that day just in case they asked for it. Well here it is Dec and they are trying to bill me $500 for it!!! Never again will I ever rent from this place.

Kelly Chau

2 months ago

Budget is horrible. I feel like it was a scam to us. We booked it with a promotion they have through Amazon and paid in full. When we arrived to pick up our car the receptionist charged us $79 extra and was told she couldn’t take off the discounts that we booked online. She had to charge us the extra in order to process with our reservation. Not to mention we signed up for the Fastbreak account. We were there for more than an hour in order to get things done and had to walk away with the extra charge! We travel often and never ran into such a horrible experiences with other car rental. DO NOT use their current promotion with Amazon. You will waste your time on it because no one from budget knows how to help you with it!

Budget Car Rental