Enterprise Rent-A-Car Tweet

4.3 - 5 votes

Near: Ann Arbor Municipal Airport
Hours: 8:00 AM – 6:00 PM

4555 Washtenaw Ave, Ann Arbor, MI 48108, USA

Ratings

• Google
  
  4.3

Reviews for Enterprise Rent-A-Car

Colleen McCurtis

a month ago

there was a line of like 8 people when we cane in, there were multiple employees there but only one was dealing with customers. When it was outlr turn the employee told us that there were no cars available and immediately started walking away. We we able to flag her down to ask if/when we’d be able to have a car and she told us “at close.” and walked away again. As we sat waiting other customers chatted about how the service is always terrible at this location. This was our first time using this location and will be our last. I recommend using the ypsi location or going to the airport instead.

K M B

4 months ago

Most amazing management team and staff at this location. Went above and beyond to help me get the vehicle we needed for our family roadtrip! Thank you for taking a personal interest in ensuring our trip is top notch!

Anviksha Busa

6 months ago

Tre and the people here are the BEST!!!! They absolutely listened to my needs and got me the perfect car which I really needed; the process was super easy, quick, efficient and so smooth. I really appreciate it!!! I’m definitely only coming back here from next time. The selection of vehicles was pretty good, but really what stands out most is- the service is unparalleled and the cars are extremely well-maintained!

Lisa M

6 months ago

I only gave 1 star because I had to check a star. I have rental insurance through USAA. I’m a Veteran working with Veterans. Unfortunately, I was in an accident and required a rental. I have rental insurance, not an issue. I have rented through Enterprise before, never had an issue. In fact, my last rental was in February 2023. This time, at this branch, I was told I had to give a second contact number. I don’t have one. I’m not married, no siblings, no family here other than my kids. I was told I HAD to give a second number. It could be work, a colleague, family, anyone. I said I refused to give my kids number out and what sort of emergency would reqmployee and asst a rental company to contact me? He couldn’t answer. I do not have a direct line for work and am uncomfortable providing a friend or co- workers number. I offered and my adjuster offered his personal number to both the employee and the assistant manager. We were told no that it has to be someone who can directly contact me. The adjuster explained that he could. The asst manager refused saying they couldn’t take that number. I asked why - no reason. I asked if the policy said that. He wouldn’t answer. Then I gave a random number. He said no. I asked if they verified other people’s secondary contact info. He said no. Then I gave a legit number and the employee refused saying because I gave a random number before he wouldn’t accept it since I had said I was uncomfortable giving a number. After sitting here for 2 hours, missing work which means not being able to assist other Veterans - which I explained, I finally got to talk to the manager. I proceeded to explain what happened- she accused me of interrupting her when I was the one explaining the issues. Then she refused to rent to me. Neither my adjuster nor the Enterprise Call Center ever experienced a refusal to rent like this. While I was there, they didn’t ask anyone else for a second contact number. I am now waiting on transportation to a different location. I’m disgusted. This is no way to treat customers, let alone Veterans. I am filing a formal complaint against this branch and hope Enterprise takes this situation seriously. I also hope USAA reconsiders working with this branch. I’ve now missed half a day of work/pay and at this rate it will be even longer, beside the financial impact, unnecessary stress, other Veterans have been impacted because I’m stranded without a car.

Janice K. Nelson

3 months ago

We always rent our cars from the Enterprise on Washtenaw east of Carpenter Road in Ypsilanti. The people there are very friendly and helpful with any requests that I have.

Enterprise Rent-A-Car