Budget Car Rental Tweet
Near: Anniston Regional Airport
Hours:
8:00 AM – 5:00 PM
1100 S Quintard Ave, Anniston, AL 36201, USA
Ratings
-
Google
1.9
Reviews for Budget Car Rental
Alyson Trimble
Office was closed even though I was told it would be open on the holiday. Ended up having to drive to Birmingham to rent a car. Which cost even more money because this location did not have a compact car. I will never use them again.
laura huffstetler (lauraH)
I am leaving one star because that is the lowest possible- would leave ZERO stars if I could. I went to pick up my car early but found a note in rainbow writing saying that “ NO CARS AVAILABLE & could get a refund by calling a 1-800 number. Apologies for inconvenience.” Really? I then received a phone call at 1:44 pm saying that they didn’t have any cars available- so my thought is what was the point in calling me? It was way past the time I was supposed to pick up - why bother?!? I was not offered a discount on future booking or incentive for the inconvenience- they do not take your travels seriously or care about customer service- awful experience! I went down the street to Enterprise and walked away fully satisfied in under 10 minutes & they gave us a discount for just coming to them! SAVE YOUR MONEY AND SANITY- do not use Budget in Anniston, AL!!!
Natalie Phillips
There should be a way to show a negative star rating. This company doesn't care about their horrible service. Oh wait, they did send an apology for the weed smoked car and the subsequent cigarette smoked up car by email. Uh, thanks? You can be better served by going anywhere else or not getting a car rental at all.
Brittany Simzak
Booked a car and paid online with my debit card. Went to pick up the car and they wouldn't accept my card at the desk when they were preparing the paperwork for the rental (you have to show them the card you used to purchase the rental so they can put it on file). Said that my type of debit card wasn't accepted *even though their online system had no problem taking our money from that same card* . She said they would need either a credit card or a debit card from a bank, which I had neither. So I leave and drive around all over anniston looking for a bank that would issue me a debit card same day, finally ended up finding a bank with same day debit cards and went back to pick the car up. I give them the new debit card, which they accepted, but then they tell me that not only do they not have the car we had booked to rent, but they don't have a car for us to rent at all. Not a single car on their lot to rent us. She could've told me that when I first got there, before they had me run all over town for an hour and a half looking for the card they wanted me to use. The level of incompetency here is insane. The lady just kept blaming corporate for everything, wouldn't take responsibility for any mistake made on her end at all, and was all around unprofessional. All of that and they wouldn't issue a refund, gotta call an 800 number for that, and even then there is a $150 cancellation fee, so we're out $150 bucks (it was a $300 rental). Scammed me right out of 150 bucks of my hard earned money. I am astounded for real. You're a fool if you do business with this company.
Ken Nix
**BEWARE** Super shady business!! On 11/11/20, I made a reservation to pick up on 11/12/20. When I got to this location on pickup day there was a sign on the door that said “we are sorry for any inconvenience, but we had to close today. Please call customer service.” Customer service escalated my call, and told me I could rent from a competitor and they would reimburse the difference. So I did, and now they will not reimburse me because I had an SUV reserved with them and rented the only thing available from a competitor, a Ford Taurus (A CHEAPER VEHICLE). It was their way of getting out of paying me!! So now I lost my prepayment with them $100 and had to pay the bill from the competitor $300. So good luck renting from these guys. **It is a gambling game and the house always wins**
Budget Car Rental Photos
More Info
Distance: 4.1 mi
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Hours
| Monday | 8:00 AM – 5:00 PM |
| Tuesday | 8:00 AM – 5:00 PM |
| Wednesday | 8:00 AM – 5:00 PM |
| Thursday | 8:00 AM – 5:00 PM |
| Friday | 8:00 AM – 5:00 PM |
| Saturday | 9:00 AM – 12:00 PM |
| Sunday | Closed |