Panera Bread Tweet

3.4 - 5 votes

Near: Fort Worth Alliance Airport
Hours: 6:00 AM – 9:00 PM

2925 Heritage Trace Pkwy, Fort Worth, TX 76177, USA

Ratings

• Google
  
  3.4

Reviews for Panera Bread

Kelsey Hudson

4 months ago

There was a ladybug in my salad. I noticed while eating it at home. When I called they said I would have to come in to get a refund or have anything rectified since it was a drive thru order. When I explained to them that I still had the receipt they didn’t care. I was directed to the online customer support. I was then told that normally with their regular customers they can just solve this over the phone and they couldn’t help me. Terrible customer service.

Jaelyn Douglas

6 months ago

On Friday we decided to try Panera bread for dinner. Got two sandwiches, 2 orders of Mac and Cheese; chips and bread, and were supposed to rung up for a chocolate chip cookie. When we got home, we found that one of the sandwiches was wrong and that we were missing the cookie. We called and let the manager know what happened and she said we were never rung up for the cookie and that next time we came in Panera would give us the right sandwich for free. We came back in today and got pretty much the same order but Instead of one chocolate chip cookie we got two kitchen sink cookies. Get home to discover that the free sandwich we went to get replaced from the first mess up was completely missing from the bag! And they skimped us on the bacon Mac and cheese. Literally 10 pieces of bacon. Waited 20 minutes in line both times for wrong/incomplete orders. Second time had to drive back 20 minutes so that we all had food to eat. Tried calling the second time to get them know we were on the way so the sandwich would be ready and no one picked up the phone until the 3rd time we called. They did apologize and make the sandwich. Food is good but the experience both times was less than pleasant. Extremely frustrating and upsetting. We will not be back to this location again.

Alexandria Aldaco

a week ago

I pick up from this location for to-go orders very often. Nine times out of 10. It seems like the to-go orders are neglected and the customers who walk in get served quickly. Just so happened today, I was picking up for a customer who wanted to get her breakfast before she left for work. I walked in waited 5 minutes. Order was still not ready. App stated it should have been ready 5 minutes prior. I contacted the customer and waited 10 more minutes. After that. Customer was upset with me as to what was taking so long to just get her few items. Waited 5 more minutes and order was ready. So in total it took me to drive time to get there after receiving the order and another almost 20 minutes just to get the order ready. The customer that got their order delivered to them was upset. I would like to add not the manager nor the person preparing the food greeted or offered a reason as to what was taking so long.

Lori Segura

7 months ago

Don’t order from this location! They gave us someone else’s order and when I drove back to get the $60 worth of food we paid for, they made our actual order and put hair and dirt in the sandwich we order. All the manager had to say was, “I’ll speak to our Sandwich Artist Nicole. She does have long hair.” Hello! What about the significant amount of dirt like they drug the sandwich before wrapping it up. Disgusting!

Sarah S

2 months ago

I got the Italian sandwich and ate there. It was so good and I would get it again. I thought the seats were a little dirty especially for this location with all the new restaurants and stores. The food and drinks are way to expensive, but what isn't now days. Clean up the restaurant and I may return for dining in. For now ill order and have a much cheaper drink at home.

Panera Bread