Enterprise Rent-A-Car Tweet

3.4 - 5 votes

Near: Fort Worth Alliance Airport
Hours: 7:30 AM – 5:30 PM

508 Byron Nelson Blvd, Roanoke, TX 76262, USA

Ratings

• Google
  
  3.4

Reviews for Enterprise Rent-A-Car

Timmy Eng

2 months ago

I had no bad experience here everything was smooth. It's always good to call before coming or set appointment! On the last day I needed and ride home. They took the time to drop me off I thought that was cool. Just wanna thank you guys

Migdalia Jimenez

3 months ago

I have to rent a car there because my own car suffer hail damage. This is the first time that I had an horrible experience like this. When I picked my Rental it has hail damage on the passenger door. Also a crack on the front crystal. A weird sound on the brakes that I have to pay by my pocket to make sure that the car was in good condition because the associate didn't find anything. Enterprise keep my deposit because they said that the rental had hail damage one small like a 🫛 pea. Barely noticed and because we have bad weather where I live they decided to submit a claim to my insurance only because they want more money something ridiculous and stupid. I cancelled a reservation that I have for the summer I prefer to rent in another place. Believe me I rent in many many places before and I never had an experience like that. They charged me for the damage and scratches that someone else does. This unbelievable and unacceptable. All the rental companies said if the car has an small dent like a quarter they never charge you. But this company is a scam.

Diana Smith

3 months ago

Wow, these bad reviews are spot on. Tried to secure a car and was put on hold to a recording that said sorry we're closed because Nathan(pretty sure that wasn't his real name) didn't know the answer to my questions. No one could give me accurate information and Anna straight up lied to me. No integrity, No customer service. Won't be using them! Find someone else if you need a rental. I'd would give a zero if I could.

Joey Meenach

5 months ago

Avoid avoid avoid! If you are a renting through your insurance this place is going to try and scam you. Huge deposits, only the most expensive vehicles available, etc. the employees for the most part have poor attitudes but not all. We ended up at grapevine enterprise and the environment and customer service was completely different. The employees didn't feel like scammy sales folks but people there to help you.

Anita Paas

10 months ago

Thank you to Holly (I hope I got your name correct 😬) and the entire team at Enterprise Roanoke. Like many business this location is short staffed however they are working together as a team to do a great job. When I arrived to pick up my rental my insurance company had forgotten to reserve one for me. Holly quickly worked to find me a car while mine was being repaired due to hail damage. Thank you team and keep up the great work and positive attitudes!

Enterprise Rent-A-Car