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3.9 - 5 votes

Near: Addison Airport
Hours: 7:00 AM – 6:00 PM

15804 Addison Rd, Addison, TX 75001, USA

Ratings

• Google
  
  3.9

Reviews for Budget Car Rental

Gabrielle Dunlap

6 months ago

I booked online a few weeks before, hoping to make pick-up a quick process. I waited over 30 minutes before I was able to get checked out.. However, TC was the only one in the front assisting and truly did his best to get everyone in and out. They were out of the compact cars but provided a free upgrade. Minus the wait, everything was good! TC double-checked everything and ensured I had what I needed.

Nyisha Hinton

a year ago

A thank you to Terrell, the Budget associate at this location. He was very professional and helpful. However, Budget Car Rental overall left me infuriated as a frequent customer. I took advantage of the 'Pay Now' option to save money. I arrived at the selected time on 11/17/2022, only to find out the location was sold out of vehicles. The associate called 4 other locations who was also sold out. Not to mention my reservation was already paid for. I had to call customer service to cancel and refund my money. Which I was told normally takes 3-10 business days. I explained to customer service that the funds were taken without delay and so should I be refunded without delay. Why does a company offer a 'pay now' option and not have vehicles available? I plan to escalate this matter to the corporate level. I'm sure I'm not the only customer who's had this issue.

A Price

8 months ago

Every associate was kind and helpful regarding my car rental. The car was a great drive, and very clean. I had a such an easy, successful check in and check out. This is my second time renting with Budget (once with family, once by myself) and I’m very pleased. You have a return customer in me.

venkatesh.chalasani Venkatesh

5 months ago

Very good staff, their service is quicker and friendly! Please try their EV’s especially if you’re driving with in the town, it’s worth.. I have rented Volvo c40 and I loved it 😍. Overall, I wanted to use this same location every time I need a rental in this area 😊👍🏻

Jerame Shadid

a year ago

Excellent vehicle with competitive rental pricing. My only issue was this Addison location was understaffed, so it took a while to pick up and drop off the car. The staff was very pleasant and performed at 100%. I know it's not their fault that they don't have adequate staffing at the desk during busy times (assuming staff wasn't otherwise occupied outside on the lot,) so I wasn't upset. Overall it was a good experience.

Budget Car Rental