National Car Rental Tweet
Near: Southwest Georgia Regional Airport
Hours:
1:00 – 9:00 PM
3905 Newton Rd Ste 109, Albany, GA 31701, USA
Ratings
-
Google
2.9
Reviews for National Car Rental
Kennedy A
I must extend my utmost appreciation for the commendable service I received. Right from the moment I stepped into the premises, the professionalism displayed was top-notch. The highlight of my experience was the customer service representative, Key. Her dedication to ensuring customer satisfaction is absolutely unparalleled. From the moment we initiated our conversation, Key displayed an impressive level of knowledge about the various vehicles available. She patiently listened to my requirements, preferences, and budget, guiding me towards the perfect car that suited all my needs. Key exhibited an exceptional level of professionalism, combined with an approachable and friendly demeanor. This combination made the entire process smooth and enjoyable. She took the time to explain the terms and conditions in detail, ensuring that I fully understood my obligations as a renter.
GREG _T
The lady who helped me yesterday morning was super nice. Had to wait a bit to pickup my car but I wasn't in a rush so it wasn't a big deal. - Just wish they stayed open after 5pm so if you have a late flight beware of that
Shonda Williams
I am a emerald member. One of the staff members threatened to beat me up. Asking if I wanted to fight. I noticed some unethical activity at this location. When I asked her why she was renting to the local lady, but not us bc their was a system issue the staff member became hostile. Came from behind the counter swearing and asking me if I wanted to fight. It was the worst experience I have ever witnessed. I am not sure who the owner is, but from one business owner to another please watch the activity here. I asked the police to pull the camera to confirm my story, but the staff told a different story. I know this was not the first time because she knew exactly how to play a victim. I wish we would have recorded it. We were able to grab a nice truck from another rental company at a lower cost, so it was a win for us. I hope this doesn’t happen to any other National emerald loyalty members. It is not normal National behavior. Rude staff can definitely ruin a franchise and brand . I do not recommend this location.
The Music Network
Easy pick-up at this location. The staff was very helpful & got me out of the door quickly. My car had the new car smell & it drove good for two days. I actually wanted to keep it for another day lol. This is my favorite location to pick up from. Lovely staff & I hope they still have that Audi A3 there when I return.
Richard Borsdorf
Made a reservation a month ago, confirmed twice in the past week. Showed up to get my rental before 12pm, saw counter rep getting into her car. Sign at the counter said they were on the lot and would return in a few minutes. Security told my wife the counter was closed for the day. Meanwhile I walked the lot, no premium SUV on the lot. No wonder she bolted. This location needs to reviewed by corporate customer service Vice President, standards are deplorable and poor customer service behavior. If ratings matter something would be changed. Bring back the Manager that was transferred!
National Car Rental Photos
More Info
Distance: 3.0 mi
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Hours
| Monday | 1:00 – 9:00 PM |
| Tuesday | 1:00 – 9:00 PM |
| Wednesday | 1:00 – 9:00 PM |
| Thursday | 1:00 – 9:00 PM |
| Friday | 1:00 – 9:00 PM |
| Saturday | 1:00 – 5:00 PM |
| Sunday | 1:00 – 9:00 PM |