Best Western Ramkota Hotel Tweet

3.9 - 5 votes

Near: Aberdeen Regional Airport
Hours:

1400 8th Ave NW, Aberdeen, SD 57401, USA

Ratings

• Google
  
  3.9

Reviews for Best Western Ramkota Hotel

Royal Stearns

a month ago

The good: Rooms have had a face-lift so new carpet with an overall newer feel. They were functional and the beds and pillows were comfortable. Receptacles were more than adequate for electronics so what more could you want? How about room service for starters? The bad: We stayed for 4 nights and despite calling the front desk and requesting service along with putting the "service requested" sign on our door, they never came. We had to go get more towels while the old ones piled up on the floor. Garbages were all full, and by the time we left, the room was in dire need of servicing. When I called the front desk on our last night to complain, she simply said she will let house keeping know and is there anything else we needed? Very matter of fact with very little concern. To make matters worse, we found out we were in the room furthest from the hot water heater so we literally had to run the water for about 10 minutes to get hot. Ultimately, the hotel is dated and obviously hurting for qualified staff like everyone else across the country. I would probably stay there again if we addressed all the issues up front and were assured ahead of time nothing like this would ever happen again. If you're just stopping in for a night or two you would probably be fine.

Shannon Larsen

in the last week

We were there for waterski tournament, and between at least 3 teams, we had odd hours across the teams that stayed there (arrivals, daily departures and returns, etc). The place is great - friendly, accommodating staff, comfortable beds, and the AC worked really good on our "feels like" 100-degree days! We appreciated the good stay! We did not have daily service (and I was ok with it), but if you need that you might ask about it.

Linda Cambron

2 months ago

We stayed in a suite to sleep 6 and had a second room with 2 queen beds. The suite didn't have working air conditioning nor did the jets in the tub. They offered to move the suite to a different one but couldn't move our kids from the other room so they had to bring us floor fans to be able to at least sleep in the suite. To make matters worse, the pool and whirlpool (not even a hot tub) were so gross there was a fog in the water, brown residue on the bottoms, and when the kids changed out of their swim suits there was some type of sand like material on their clothes. The staff were very nice and did what they could, but these problems are really beyond anything they can control. We paid way more for these rooms than we ever should have! Don't stay here until the ownership gets the place cleaned up and a LOT! UPDATE - Received a call from the general manager and he too was very kind and apologetic for the stay. He left me with confidence things will be better. I really hope the owners see this and give him the support he needs to make things better!!!!

amanda seeman

a month ago

We arrived on the 20th of June. Hotel overall smelled like rotten eggs. I ended up going and purchasing a diffuser and peppermint so we could tolerate the room smell. The side door handle leading into the hotel was very loose and felt like it was going to break off. There were no automatic doors that opened so bringing our stuff in on the cart made it difficult. Our TV speaker was crackling when barely turned up. Our main door in and out of the room had a pretty good size gap from door to jam. We woke up Sunday morning around 645 to people moving chairs and tables around out in the pool area. No one mentioned to us when we checked in that there was a water mane break and that we really shouldn't be using the ice for drinks. We didn't find thar out till we went to ice machine. We'll if you can't use it for ice, should you be using it for brushing your teeth? Very disappointed when you spend that kind of money. I would not recommend to anyone.

Angela Nelson

4 weeks ago

After my last unpleasant visit I received a voucher to try again in one of their “better” rooms, which better should be used very loosely. The beds are about as comfortable as sleeping in your car, which depending on your trim level might even be an improvement then a bed at this hotel. Minus the front desk staff never seeming to be at the desk to assist when you have issues like your room keys not working, there were 2 of us in line for over 20 minutes while the phone was ringing off the hook. I get to my room, and it smells like stale cigarette smoke. As a former smoker, I can deal with that. Until I tried to take a nap, and the entire bedding noticeably smells of stale stagnant cigarettes. I tried calling the front desk, no answer. And tried waiting. And once again they were gone. Again. I tried to solve the issue with Febreeze and allergy meds. To which my sinuses are ungrateful for this am. Next I tried to use the whirlpool tub to relax. It was relaxing until I saw all of the BLACK gunk and sentiment that came out the second I turn the jets on turning my bath into a stew of disgusting material. Not exactly ideal either. Now we just had housekeeping come banging on doors, the day after the 4th of July, at 815 am when checkout is 11am. I assume there should be a time frame and a list of accessible rooms and rooms checked out of early so the staff doesn’t have to wake up sleeping patrons nearly 3 hours before checkout. And as I am loading my car the 2 maids came out laughing about waking guests up. “It’s fine just wake them up.” I am not sure what exactly happened to what once was a well ran quality hotel. But this is now 2 very unpleasant visits. This last being worse. Very disappointing.

Best Western Ramkota Hotel