Enterprise Rent-A-Car Tweet

4.3 - 5 votes

Near: Albuquerque International Sunport
Hours: 6:00 AM – 12:00 AM

3400 University Blvd SE Bldg K, Albuquerque, NM 87106, USA

Ratings

• Google
  
  4.3

Reviews for Enterprise Rent-A-Car

Tyvon Jackasal

2 weeks ago

Using this Enterprise-A-Car company was absolutely exquisite. I was able to get a SUV from them with ease. I arrived late/early morning to Albuquerque Airport, and Enterprise was the only rental car company that was open, and allowed me to get a vehicle from them for work purposes. I never had any negative issues with Enterprise, and I always have a positive experience with Enterprise; from the amazing customer service staff to the clean vehicles itself.

Todd Gold

a week ago

Easy rental and return, especially after filling out forms ahead of time. Everyone at Enterprise's Albuquerque's Airport was pleasant and helpful. The car and the van we rented were clean and in good shape.

Sally Flowers

a month ago

We were on a mission trip to Arizona. I am the team leader. I handle all the money. We had two vans. I was an added driver for both vans. I am an Enterprise Plus member. But, I was only allowed to use my credit cards to pay for ONE of the vans. One of the team members had to come up and use their credit card (which they were totally unprepared for) to pay for the other vehicle. I was told "It has been that way as long as I have been employed here (four years)." No, the last time I rented two vans was 18 months ago and I used my credit card for both rentals. And if this is "company policy", the policy needs to change. Why is one person not allowed to pay for more than one vehicle? Additionally, checkout was very slow and had to be initiated several times (once inside, once outside at pick-up point, and once at check out gate). I was told it was a new system with several glitches. The next day, I received a phone call from Enterprise asking for info on the one car that used my credit card. I had to furnish the color, make, model and license tag number because "there is a glitch in the system and we have lost that information." I will give enterprise one more chance (mainly because I have over 7,000 Points) , but am not looking forward to a similar situation.

michael buxton

2 months ago

enterprise is always our go-to rent a car service. for example we just had an issue where I had a screw in my rental car tire, I returned and instantly given a new vehicle. they are very helpful

Craig Caffarello

2 months ago

Would never rent from Enterprise again. The process started out good. Picked up the car, everything seemed fine. Had to extend the reservation, was told the weekly rate and agreed. Asked if the total included everything. Operator said yes. Went to return the car and the total was $400 more than quoted. Drop off location said I had to call 877 number on contract. Called that number in front of them. They told me I needed to speak to drop off location. Hung up. Told them that. Then was told I needed to call pick up location. Called them. Could not get through. Basically just given the run around. Was told the charge would be put "on Hold" until I got a call back to discuss. That never happened and my card was just charged. Even after leaving a message, they never called me back. Horrible customer service and HORRIBLE communication. It was the worst rental experience I've ever had. No one has any authority and it appears that is done intentionally to avoid being able to be held accountable.

Enterprise Rent-A-Car